What happens to my files if I use remote wipe? Family managers can also request chat support. Note: If you create or move files or folders inside a shared folder or the Family Room folder, they'll automatically be shared with everyone who has access to the folder.įamily plan members can get help from the Dropbox help center, Quick Start Guides, community, and by email. Only the files you choose to share can be viewed or edited by others. However, only the Family manager can view or change billing info for the plan, so if you previously had Dropbox Plus or Professional, you may no longer have access to billing information.Ĭan the other members of my Family plan see the files I save to Dropbox?Įach member of your Dropbox Family plan has their own, private account. Your plan will change to Dropbox Family, but your account profile, settings, and files will remain the same. There’s no need to make any changes to your account, or move any files or folders, when you purchase or join a Dropbox Family plan. How do I merge my existing Dropbox account with a Family plan?

You also can’t join a Family plan with an email associated with a Dropbox business account, or if you’re in a restricted country or region. You won’t be able to join a Family plan if you’ve purchased extended version history. You can then set up a new account that will be associated with a Family plan.Īre there any limitations on who can join a Family plan? If you’d rather keep your original plan, ask the person who invited you to send a new invite to a different email address. Your individual account will be refunded for the prorated cost of your original plan and your plan will be changed to Dropbox Family. If you have a Dropbox Plus or Professional account and are invited to join Dropbox Family, there’s no need to change your plan. If they don’t already have a Dropbox account, invited members can create one when they join a Family plan.Ĭan I join a Dropbox Family plan if I already have a Plus or Professional account? All Family plan members must be 13 years or older in the United States and 16 or older anywhere else. You can invite up to 6 members in total to your Dropbox Family plan. Who can I invite to my Dropbox Family plan? If you don’t have a Dropbox account, you can purchase the Family plan directly.

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